In contrast to business intelligence, which is inward facing, customer intelligence centers on customer value. This influences how you structure your data, reporting, dashboards, and even teams.

Ep 3 | Rick Adams – The Difference between Business Intelligence and Customer Intelligence

['The Customer Success Intelligence Podcast is dedicated to uncovering the best ideas, insights and inspirations for modern customer success teams. Listen to the stories, perspectives, and best practices from the best and brightest in the field of Customer Success to fuel your growth.', 'The Customer Success Intelligence Podcast is dedicated to uncovering the best ideas, insights and inspirations for modern customer success teams. Listen to the stories, perspectives, and best practices from the best and brightest in the field of Customer Success to fuel your growth.']

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Ep 3 | Rick Adams – The Difference between Business Intelligence and Customer Intelligence

Ep 3 | Rick Adams – The Difference between Business Intelligence and Customer Intelligence

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