By Marija Skobe-Pilley
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each e
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The podcast currently has 126 episodes available.
Curious about what it takes to transition from the world of academia to an entirely new career in customer success? In this episode, Charlotte takes us on an incredible journey from the halls of Oxford University, where she earned her PhD, to the world of customer success - leading teams in the heart of New York City.
Charlotte Jupp is the VP of Customer Success. She empowers and advises cybersecurity teams and C-suite stakeholders on how to strengthen their control and risk analysis across cybersecurity domains, allowing for security posture determination, prioritisation, and measurable improvement, driving product value, adoption, and usage. Charlotte leads teams to achieve exceptional ARR growth and customer retention with a hands-on attitude.
Here’s what you'll learn:
Hit play and learn how to break barriers, build confidence, and build your own path to success. Growth doesn’t happen by staying where it’s safe. It happens when you take those bold steps into the unknown and trust yourself to figure it out along the way. Charlotte’s journey is proof that with determination, curiosity, and a willingness to adapt, you can succeed in places you never imagined. Don’t be afraid to challenge yourself, take risks, and create your own unique path.
Follow Charlotte!
This episode was brought to you by Vitally.
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About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
Want to know the secrets to climbing the corporate ladder without ever leaving your company? In this episode, we’re talking about the essential skills and strategies you need to master to move up the ladder and secure leadership positions - all while staying with the same company.
My guest, Rebecca Wallace, is the Senior Director of Customer Success & Support at Workiva. She shares her incredible career journey, providing valuable advice on how to grow and succeed within the same organisation. We explore what it takes to build a strong career path and how to smoothly transition into leadership roles.
But that's not all, you'll also learn about:
Whether you’re aiming for a management position or eyeing a top leadership role, this episode will enable you to start working on it with confidence. Learn how to handle your career transition, build lasting relationships that support your growth, and make every move count. If this sounds like a good plan, then play this episode to be able to reach the peaks of that career path curve.
Follow Rebecca!
This episode was brought to you by Deployflow.
Enjoyed this episode? Subscribe to the Women in Customer Success podcast for more inspiring stories and tips to help you advance your career in customer success.
__________________________________________________
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
My guest in this episode, Parul Bhandari, shares her incredible journey from starting a career in customer success to becoming the CEO of her own business. She talks about what it is like to be your own boss and the CEO of your own business, the motivation behind her community "South Asian Success", and diversity of background, age, etc.
Parul is a Customer Success startup advisor and consultant based in Chicago. She draws from her collective background to design CS organisations that can be scaled successfully, to drive CS as a profit centre, and to drive value exchange and retention. Parul founded two organisations, CustomerXSuccess, where she provides advisory services to SaaS startups and coaching to CSMs, and the community South Asian Success, a global, professional community focused on the South Asian experience.
We talk about:
Listen now and learn how we can all contribute to creating a more inclusive world by supporting diverse voices and perspectives.
Follow Parul!
This episode was brought to you by Vitally.
Loved this episode? Make sure to subscribe to the Women in Customer Success podcast for more powerful stories and advice to help you succeed in the field of customer success.
__________________________________________________
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
Are you ready to transform your career and achieve your career goals?
With my incredible guest, Heelee Kriesler, who is a customer success leader, we discuss some crucial career lessons that will not only guide you on your journey but also fill you with the confidence to stride forward. Heelee shares the essential skill sets she’s developed throughout her career, including how to master public speaking and how to position yourself for your next role.
In this episode, we talk about:
Tune in to learn the strategies to take control of your career and confidently position yourself for your future role. Don’t miss out on this chance to improve your career and get inspired by a leader who’s been there and done that.
Follow Heelee!
This episode was brought to you by Deployflow.
__________________________________________________
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
Are you part of customer success communities?
Are you curious about the power of communities in career growth?
In this episode of the Women in Customer Success podcast, I talk to Cinthia Silva, a FinTech business strategist and a top 25 customer success influencer. We go into the importance of being actively engaged in customer success communities, the benefits of having your own community, finding your tribe, and growing your career within communities.
She speaks from her own experiences in various communities, including CX Exchange, CS Middle East, Latinos in Success, RevGenius, Women in Revenue, and Women in Customer Success.
What you’ll find out in this episode:
This interview gives you the opportunity to learn how to play the long game in your career and build meaningful connections within communities from remarkable women in customer success. So, make sure you find the time to take a listen.
Follow Cinthia!
This episode was brought to you by Vitally.
If you enjoyed the episode, don't forget to subscribe to the Women in Customer Success podcast for more inspiring stories and practical tools to help you succeed in the field of customer success.
__________________________________________________
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
How can playbacks help you perform better at work? Fallon and I talk about this underrated communication tactic that can improve your customer success skills and significantly boost your career. Because truly understanding what your customers are saying can help you stand out in your professional journey.
Fallon Relay is the Global Director of Customer Success at Burt Intelligence. With over a decade of experience in customer success within both SaaS and startup environments, she has seen companies go from 0-100. And she has also seen some of the growing pains that come along with that journey. Throughout her career, she's always been drawn to the importance of building genuine relationships with customers.
In this episode, you’ll learn about:
Take some time to listen to this episode and learn how playbacks can help your career grow and improve your customer interactions.
Follow Fallon!
This episode was brought to you by Deployflow.
__________________________________________________
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
Do you need to build a successful customer success function from scratch, but you feel overwhelmed and unsure where to start? In this episode of the WICS podcast, I asked Sara Masson to join me so that we can go into that specifically.
Sara is a VP of Customer Success and an innovative customer success professional who’s passionate about customer focus, creative campaigns, and organised project planning.
She shares her CS journey, her framework, where to start from, and what the building blocks of a customer success function are.
What you'll learn from this episode:
Listen now and build a thriving customer success function. By mastering the customer journey and building a strong customer success function, will result in long-term satisfaction and loyalty. Remember, every step you take to improve customer success impacts the growth and success of your business.
Follow Sara!
Sign up for Sara's course HERE.
This episode is brought to you by Deployflow.
__________________________________________________
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
Are you ready to transform your career and achieve the promotion you've been dreaming of? In this episode of the Women in Customer Success podcast, we talk about the tried and tested ways to take the next steps in your customer success career. My guest Eloise answers the key question: How to progress in your career? and reveals strategies that always work to move you forward.
Eloise Salisbury is the Chief Customer Officer at AutogenAI - the UK’s leading generative AI company. She is also the Founder of WISe (Women In SaaS), a UK-based women’s network aimed at inspiring women to excel in their careers through networking opportunities, events, and quarterly mentorship programs.
What you'll learn from this episode:
Listen and apply these tried and tested methods to ensure/negotiate your career advancement in SaaS.
Follow Eloise!
This episode was brought to you by Vitally.
__________________________________________________
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
What does it take to build a successful customer success program, lead with confidence, stay in good mental and physical health, and achieve success? That's what you'll learn from my guest in this episode, Erin Stavi.
Erin is the founder of Lakeshore Success Strategies. She is a customer success executive who helps startups build successful customer success programs from inception to scale. Companies she's worked with have raised over $200M in capital, been acquired, and gone from $0 to $11M in just over a year.
We talk about:
Make sure to watch this episode because Erin's advice and proven strategies are sure to inspire and motivate you to take on your own challenges with renewed energy and perspective.
Follow Erin!
This episode was brought to you by Vitally.
__________________________________________________
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
Are you getting stuck while doing a customer journey mapping? Join Jennifer and me as we explore the mistakes to avoid and get advice on creating an effective customer journey map. We also talk about where to start and how to get internal alignment for journey mapping.
Jennifer Peters is a Customer Success Leader specialising in Seeds and Series A startups. With more than a decade of experience in the customer success field, Jennifer enjoys the start-up and scale-up environments where the groundwork and the foundation of customer success have the highest impact on growth.
She specialises in building customer journeys that maximise impact on revenue and customer engagement, leading to high growth that originates from high retention combined with new business acquisitions.
In today’s episode, you'll learn about:
✅ Mapping out Customer Journeys
✅ How to Conduct Journey Mapping Workshops
✅ Mistakes to Avoid in Journey Mapping
✅ What's After Customer Journey Mapping?
Watch now and don't miss out on this video because it's filled with valuable tips to help you with customer journey mapping, resulting in higher revenues and happier customers.
Follow Jennifer!
__________________________________________________
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
The podcast currently has 126 episodes available.
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