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March is a special time for celebrating women who lead. So what better time to spotlight six extraordinary women who not only lead in Customer Success, but also wrote a book on it! Literally.
Welcome to the WiCS PowerUp Spotlight featuring the co-authors of The Customer Success Talent Playbook, a first-of-its-kind guide to CS hiring, careers, and team building.
Meet the women behind it:
✨ Ejieme Eromosele, VP of Customer Growth Quiq
✨ Swati Garg, CEO Melo Associates
✨ Parul Bhandari, CEO CustomerXSuccess
✨ Elizabeth Blass 🌻, Chief Customer Officer Karbon
✨ Kristen Hayer, CEO The Success League
✨ Julie Fox, Director of Digital CS Hyland
Six women. Six perspectives. One powerful playbook.
You'll hear ALL about:
- The story behind writing the book together
- CS hiring mistakes & hard-won lessons
- Salary frameworks & career progression
- Building sustainable, intentional CS teams
- Empowering yourself as a CS professional
- Community, mentorship & what's next
Whether you're a CS leader, a job seeker, or breaking into Customer Success — grab your seat.
👉 Follow Ejieme: https://www.linkedin.com/in/ejieme/
👉 Follow Swati: https://www.linkedin.com/in/swatigargmhrir/
👉 Follow Parul: https://www.linkedin.com/in/parul-bhandari-1294488/
👉 Follow Elizabeth: https://www.linkedin.com/in/elizabethblass/
👉 Follow Kristen: https://www.linkedin.com/in/kristenhayer/
👉 Follow Julie: https://www.linkedin.com/in/julie-fox-1b05395a/
👉 Learn more about The Customer Success Talent Playbook (& grab your copy of the book): https://www.cstalentplaybook.com/
👉 Follow our host Marija on LinkedIn: https://www.linkedin.com/in/mspilley/
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About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
- Website - https://www.womenincs.co/podcast
- LinkedIn - linkedin.com/company/womenincs
Host Marija Skobe-Pilley
- LinkedIn - https://www.linkedin.com/in/mspilley/
Check out our Courses:
- The Revenue CSM - https://womenincs.co/the-revenue-csm