By Marija Skobe-Pilley
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each e
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The podcast currently has 133 episodes available.
How can you, as a leader, truly empower your team to reach their full potential?
In this episode, we discuss what it means to enable team members to recognise their potential or unique talents and how to approach difficult conversations.
My guest is Nieves Canada, a leader in customer success and a passionate advocate for enabling others.
Nieves shares with us her journey from being a translator to becoming an executive in the tech industry, she also discusses her purpose of empowering others to recognise their unique talents and thrive in their personal and professional lives. Nieves also shares valuable information about leadership, active listening, and the significance of building trust within teams.
In this episode:
It is stories that move us, and inspire us to do things. So, tune in for this one as I’m sure it will give you that extra boost of motivation much needed this time of year.
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This episode was brought to you by Deployflow.
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About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
What's it like to move from sales to customer success? My guest Sara shares her career journey, how she moved from sales to CS, and how she's building strong customer relationships.
Sara Arecco is the head of customer success and experience at Antavo, and a mentor at Women in Customer Success. Sara shares her experiences of moving from sales to customer success, the challenges of transitioning from a peer to a leader, and the importance of collaboration across departments.
We also talk about her approach to building strong relationships with customers and how she fosters a supportive team environment, how she deals with leading a diverse team and imposter syndrome.
In this episode:
Tune in to hear more about Sara's journey and how she approaches the challenges of customer success in a tech company. You’ll also hear about Sara's personal motivations, including maintaining work-life balance with the help of her beloved dog. Lots to take in and be inspired!
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This episode was brought to you by Vitally.
__________________________________________________
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
Ever feel like you’re not good enough, even when you know you’ve earned your spot?
My guest, Ashley Stamps-Lafont, opens up about her experiences with imposter syndrome, especially as a woman in tech leadership. Ashley is a customer success executive and full-time mom. Over her 15-year career, she has led over 100 post-sales professionals in both VC and PE-backed SaaS companies.
Ashley and I talk about the emotions around the election results and how they resonate with many of us, especially women in the workplace. Ashley also opens up about her personal experiences with imposter syndrome and shares advice on overcoming self-doubt, and she introduces her fractional firm, SuccessRx, which is helping businesses and people with their customer success challenges.
In this episode, we talk about:
Tune in and don't miss this conversation filled with useful information and inspiration for women in tech and customer success!
Follow Ashley!
This episode was brought to you by Deployflow.
__________________________________________________
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
Pragya Dubey, Vice President of Global Services at Agility PR Solutions is my guest in this episode of the Women in Customer Success podcast.
She talks about her career in public relations and customer success. With nearly two decades of experience, she shares insights on how the PR landscape has evolved, especially in the age of social media and the challenges that come with it.
She is a leader in customer success, focused on building strong partnerships that help both the business and the clients succeed. She makes sure that people, processes, and business goals all work together smoothly. By building great relationships with clients, leading a motivated team, and focusing on long-term growth, she’s built a track record of success. Her approach ensures that both the company and its clients see real and lasting benefits.
In this episode, we also talk about:
Hit play and learn from Pragya’s experience. Whether you're in PR, customer success, or just looking for inspiration, this episode has something for you. Don’t miss it!
Follow Pragya!
__________________________________________________
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
Are you saying 'yes' to opportunities that come your way?
I had the pleasure of speaking with Angeline Gavino, the VP of Customer Success at Katalon and a passionate advocate for women in customer success. We talked about Angeline's journey from the Philippines to Vietnam, where she has built a career in customer success. Angeline shared the importance of owning one's growth and seizing opportunities and advice for those starting their careers.
We also talked about Angeline's recent adventure into podcasting with her show, CS RevSpeak. She told us about what motivated her to start the podcast which aims to provide resources and support for customer success leaders.
Angeline is a Customer Success Leader with over 17 years of experience in the B2B SaaS industry. She has successfully built and scaled customer success organisations across four startups from pre-seed to growth stages. She is the Founder & CEO of CSRevSpeak, where she coaches CS leaders who carry a revenue quota and helps them establish effective CS operating models for revenue growth and upskill their teams to do expansion sales. She is also currently the Vice President of Customer Success at Katalon.
In this episode:
Listen to the full episode to hear more about Angeline’s journey and her tips for career success. You'll gain valuable insights into building a rewarding career in customer success by understanding the importance of mentorship, community involvement, and leveraging past experiences. Our discussion reflects on how various roles, from support to operations, all play a part in shaping a fulfilling journey in customer success.
Follow Angeline!
This episode was brought to you by Deployflow.
__________________________________________________
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
What does it take to create great customer experiences globally?
Tune in and hear about the latest innovative strategies that combine AI, automation, and community management from Nádia Vieira, Manager of Global Digital Customer Success at LinkedIn Sales Solutions.
We talk about her journey from aspiring journalist to a key player in customer success, the importance of creating personalised experiences for customers, and the potential of AI in improving customer experiences.
Nádia shared insights into how her team is using AI to provide personalised recommendations and improve customer engagement, making the digital journey more effective.
In this episode, you'll learn about:
Tune in and learn how to use AI to create meaningful customer experiences.
Follow Nádia!
This episode was brought to you by Vitally.
__________________________________________________
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
How can empathy be a game-changer in leadership?
In this episode, I had the pleasure of talking to Irina Vatafu, the Head of Customer Success at Custify. In her career journey, from her early beginnings to leading high-performing teams, intuition has played a key role in making tough decisions along the way. We talk about how empathy can be a superpower in leadership, transforming the way you interact with both your team and your customers while still driving success.
Irina thrives in roles that require effective communication, problem-solving, and empathetic engagement. One of Irina's key strengths is her ability to create a collaborative and supportive workplace that consistently delivers exceptional experiences and fosters strong customer loyalty.
Here’s what you’ll learn:
Hit play and discover how to lead with empathy, build trust, and guide your team to success. Growth happens when you take the time to understand those around you and lead with both your head and your heart.
Follow Irina!
This episode was brought to you by Deployflow.
__________________________________________________
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
Curious about what it takes to transition from the world of academia to an entirely new career in customer success? In this episode, Charlotte takes us on an incredible journey from the halls of Oxford University, where she earned her PhD, to the world of customer success - leading teams in the heart of New York City.
Charlotte Jupp is the VP of Customer Success. She empowers and advises cybersecurity teams and C-suite stakeholders on how to strengthen their control and risk analysis across cybersecurity domains, allowing for security posture determination, prioritisation, and measurable improvement, driving product value, adoption, and usage. Charlotte leads teams to achieve exceptional ARR growth and customer retention with a hands-on attitude.
Here’s what you'll learn:
Hit play and learn how to break barriers, build confidence, and build your own path to success. Growth doesn’t happen by staying where it’s safe. It happens when you take those bold steps into the unknown and trust yourself to figure it out along the way. Charlotte’s journey is proof that with determination, curiosity, and a willingness to adapt, you can succeed in places you never imagined. Don’t be afraid to challenge yourself, take risks, and create your own unique path.
Follow Charlotte!
This episode was brought to you by Vitally.
__________________________________________________
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
Want to know the secrets to climbing the corporate ladder without ever leaving your company? In this episode, we’re talking about the essential skills and strategies you need to master to move up the ladder and secure leadership positions - all while staying with the same company.
My guest, Rebecca Wallace, is the Senior Director of Customer Success & Support at Workiva. She shares her incredible career journey, providing valuable advice on how to grow and succeed within the same organisation. We explore what it takes to build a strong career path and how to smoothly transition into leadership roles.
But that's not all, you'll also learn about:
Whether you’re aiming for a management position or eyeing a top leadership role, this episode will enable you to start working on it with confidence. Learn how to handle your career transition, build lasting relationships that support your growth, and make every move count. If this sounds like a good plan, then play this episode to be able to reach the peaks of that career path curve.
Follow Rebecca!
This episode was brought to you by Deployflow.
Enjoyed this episode? Subscribe to the Women in Customer Success podcast for more inspiring stories and tips to help you advance your career in customer success.
__________________________________________________
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
My guest in this episode, Parul Bhandari, shares her incredible journey from starting a career in customer success to becoming the CEO of her own business. She talks about what it is like to be your own boss and the CEO of your own business, the motivation behind her community "South Asian Success", and diversity of background, age, etc.
Parul is a Customer Success startup advisor and consultant based in Chicago. She draws from her collective background to design CS organisations that can be scaled successfully, to drive CS as a profit centre, and to drive value exchange and retention. Parul founded two organisations, CustomerXSuccess, where she provides advisory services to SaaS startups and coaching to CSMs, and the community South Asian Success, a global, professional community focused on the South Asian experience.
We talk about:
Listen now and learn how we can all contribute to creating a more inclusive world by supporting diverse voices and perspectives.
Follow Parul!
This episode was brought to you by Vitally.
Loved this episode? Make sure to subscribe to the Women in Customer Success podcast for more powerful stories and advice to help you succeed in the field of customer success.
__________________________________________________
About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses:
The podcast currently has 133 episodes available.
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