Text us your questions and thoughts!

Are you part of customer success communities?

Are you curious about the power of communities in career growth?

In this episode of the Women in Customer Success podcast, I talk to Cinthia Silva, a FinTech business strategist and a top 25 customer success influencer. We go into the importance of being actively engaged in customer success communities, the benefits of having your own community, finding your tribe, and growing your career within communities. 

She speaks from her own experiences in various communities, including CX Exchange, CS Middle East, Latinos in Success, RevGenius, Women in Revenue, and Women in Customer Success.

What you’ll find out in this episode:

• How to use communities effectively, whether as a participant or a community leader. 
• The importance of playing the long game in personal and professional relationships
• How communities can provide support, learning, and growth opportunities
• How to build a personal brand through community engagement 
• Practical tips for balancing involvement in multiple communities
• Advice for starting or joining a community and avoiding common pitfalls

This interview gives you the opportunity to learn how to play the long game in your career and build meaningful connections within communities from remarkable women in customer success. So, make sure you find the time to take a listen.

Follow Cinthia!

This episode was brought to you by Vitally.

If you enjoyed the episode, don't forget to subscribe to the Women in Customer Success podcast for more inspiring stories and practical tools to help you succeed in the field of customer success.

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

How can playbacks help you perform better at work? Fallon and I talk about this underrated communication tactic that can improve your customer success skills and significantly boost your career. Because truly understanding what your customers are saying can help you stand out in your professional journey.

Fallon Relay is the Global Director of Customer Success at Burt Intelligence. With over a decade of experience in customer success within both SaaS and startup environments, she has seen companies go from 0-100. And she has also seen some of the growing pains that come along with that journey. Throughout her career, she's always been drawn to the importance of building genuine relationships with customers. 

In this episode, you’ll learn about: 

• How to have conversations with customers
• Where to start with playbacks
• How playbacks help you
• The importance of active listening
• How to understand your customers better

Take some time to listen to this episode and learn how playbacks can help your career grow and improve your customer interactions.

Follow Fallon! 

This episode was brought to you by Deployflow.

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Do you need to build a successful customer success function from scratch, but you feel overwhelmed and unsure where to start? In this episode of the WICS podcast, I asked Sara Masson to join me so that we can go into that specifically.
 

Sara is a VP of Customer Success and an innovative customer success professional who’s passionate about customer focus, creative campaigns, and organised project planning.

She shares her CS journey, her framework, where to start from, and what the building blocks of a customer success function are.

What you'll learn from this episode:

• How to build a successful customer success function 
• Common mistakes made by CSMs
• How to deliver value to your customers
• What works well 

Listen now and build a thriving customer success function. By mastering the customer journey and building a strong customer success function, will result in long-term satisfaction and loyalty. Remember, every step you take to improve customer success impacts the growth and success of your business.

Follow Sara!
Sign up for Sara's course HERE.

This episode is brought to you by Deployflow.

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Are you ready to transform your career and achieve the promotion you've been dreaming of? In this episode of the Women in Customer Success podcast, we talk about the tried and tested ways to take the next steps in your customer success career. My guest Eloise answers the key question: How to progress in your career? and reveals strategies that always work to move you forward.

Eloise Salisbury is the Chief Customer Officer at AutogenAI - the UK’s leading generative AI company. She is also the Founder of WISe (Women In SaaS), a UK-based women’s network aimed at inspiring women to excel in their careers through networking opportunities, events, and quarterly mentorship programs.

What you'll learn from this episode:

• How to advocate for yourself
• Ways to negotiate a new role
• The key to getting promoted
• How to take your career to the next level

Listen and apply these tried and tested methods to ensure/negotiate your career advancement in SaaS.

Follow Eloise!

This episode was brought to you by Vitally.

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

What does it take to build a successful customer success program, lead with confidence, stay in good mental and physical health, and achieve success? That's what you'll learn from my guest in this episode, Erin Stavi.

Erin is the founder of Lakeshore Success Strategies. She is a customer success executive who helps startups build successful customer success programs from inception to scale. Companies she's worked with have raised over $200M in capital, been acquired, and gone from $0 to $11M in just over a year.

We talk about: 

• Leadership
• Erin’s successes and achievements
• Her recipe for success
• How to build customer success programs and strategies
• Physical and mental well-being

Make sure to watch this episode because Erin's advice and proven strategies are sure to inspire and motivate you to take on your own challenges with renewed energy and perspective.

Follow Erin!

This episode was brought to you by Vitally.

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Are you getting stuck while doing a customer journey mapping? Join Jennifer and me as we explore the mistakes to avoid and get advice on creating an effective customer journey map. We also talk about where to start and how to get internal alignment for journey mapping.

Jennifer Peters is a Customer Success Leader specialising in Seeds and Series A startups. With more than a decade of experience in the customer success field, Jennifer enjoys the start-up and scale-up environments where the groundwork and the foundation of customer success have the highest impact on growth.

She specialises in building customer journeys that maximise impact on revenue and customer engagement, leading to high growth that originates from high retention combined with new business acquisitions.

In today’s episode, you'll learn about:

✅ Mapping out Customer Journeys

✅ How to Conduct Journey Mapping Workshops 

✅ Mistakes to Avoid in Journey Mapping 

✅ What's After Customer Journey Mapping?

Watch now and don't miss out on this video because it's filled with valuable tips to help you with customer journey mapping, resulting in higher revenues and happier customers.

Follow Jennifer!

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Are you looking to drive revenue as a customer success team? With Emma, we talk about exactly that along with setting effective team quotas and compensation plans. We also go into Emma's customer success journey. In addition, you’ll hear about her customer success team, how it has been achieving the quotas and what works well for her customer success managers.

Emma is Vice President of Customer Success at RELEX, building and scaling high-performing CS teams in a hypergrowth business environment. 

She’s passionate about building and scaling a world-class CS team that breaks boundaries and drives outstanding customer value and revenue growth.

What you'll learn from this episode:

• Strategies for driving revenue as a CS team
• What it means to be entrepreneurial as a CSM
• How to set team quotas and compensation plans
• Building business acumen as a Strategic Customer Success Manager

Although what first comes to mind about Customer Success is customer retention, advocacy and enablement, it’s worth highlighting that revenue growth is also among those main goals - hand in hand with efficiency improvement. So, make sure you put this episode of the Women in Customer Success podcast on your playlist and make use of the things we cover in it. 

Follow Emma! 

This episode was brought to you by Deployflow.

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

How do you live a big life and achieve your full potential, both personally and professionally? That's exactly what we talk about with Melissa Bickford.

Did you know that your habits and values drive personal development and that being proactive can help you achieve your goals? Melissa shares tips on how to live a full and authentic life by exploring your passions and interests, whether it's through a new hobby or focusing on health and wellness. 

Melissa Bickford is an executive in the software industry, based in Notting Hill. Having carved out a global banking and tech career across Australia, the USA, and the UK over the past 15 years; Mel has developed a deep passion for helping others achieve their fullest potential both professionally and personally. She is excited to enter the wonderful world of podcasting to share her life experiences in the hope they’ll help others by building a safe and supportive community.

In today’s episode, you’ll hear about:

• How to push through discomfort
• Why you need to start something new
• How to enjoy what you’re doing for work

Listen now and feel the inspiration to improve your life. Here’s to a more empowered and motivated you!

Follow Melissa!

This episode was brought to you by Gainsight.

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Is your CS team transitioning into commercial roles? Then this video is for you! 

Join us as Therese shares helpful tips on how to transition CSM teams into commercial roles. Learn how to help with mindset shifts in behaviours, team training and development, and master the art of leading a team.

Throughout her professional career, Therese has been the face of various industries, from hospitality to sales to customer service. Whether it's greeting guests with a warm smile, closing deals with finesse, or resolving issues with empathy, she thrives in customer-facing roles, finding joy in every interaction.

For the past five years, Therese has been immersed in the realm of CS, cherishing every opportunity to foster meaningful relationships and drive revenue through the seamless integration of sales and CS.

What this episode has in store for you:

• Career development tips
• Advice for leaders
• Personal development and professional growth tips

Therese also offers advice on achieving a work-life balance while being a mother. Dive into this episode for tips for transitioning teams and developing your career. 

Follow Therese!

This episode was brought to you by Gainsight.

Exciting news👏

My new course The Revenue CSM is launching soon, so if you'd like to be the first to know about when it's available, here's the link to join the waitlist.

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm

Text us your questions and thoughts!

Latin America. Leading teams dedicated to serving these regions has further strengthened her ability to navigate their unique nuances.

Beyond her professional pursuits, she embraces the multifaceted roles of a dedicated mother and an ardent ballet enthusiast—albeit a humble one. 

You’ll also hear about:

• How can you help customers achieve their goals?
• What to include in the customer success plan?
• What is the right thing to do as a CSM?

Tune in and learn what it truly takes to deliver value to every customer, create an effective customer success plan, and help your clients achieve their goals. Don’t miss out - transform your approach and lead with confidence.

Follow Natalia!

This episode was brought to you by Vitally.

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:

Women in Customer Success

• Website - https://www.womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• LinkedIn - https://www.linkedin.com/in/mspilley/

Check out our Courses:

• The Revenue CSM - https://womenincs.co/the-revenue-csm