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The Customer Success Intelligence Podcast
By SmartKarrotBusiness
The Customer Success Intelligence Podcast episodes
- Ep 57 | Guy Galon – Building Rapport with New Clients: Critical Need for Customer Success ManagersCSMs harmonize efforts from introductions to ongoing engagement, fostering client relationships through proactive communication and tailored recommendations.4 min
- Ep 56 | Jolyn Isabelo – Unveil your Customer’s AspirationsElevate your service's impact by connecting it to your customers' core values. Emphasize the "why" to meet their profound needs.2 min
- Ep 55 | Nainesh Poojary – Customer Success is a Mindset!Transform your CSMs into strategic thinkers, proactive solvers, and empathetic advocates, each employing distinctive methods for optimal customer success.2 min
- Ep 54 | Shivani Chaturvedi – Customer Success & KAM: Key Metrics to track for 2024Optimize NRR through vigilant monitoring of Churn, Retention, Upsell, and Cross-Sell. Adapt metrics to different customer journey stages for success.4 min
- Ep 53 | Shivani Chaturvedi – Consider Restructuring CS: Drive Engagement and GrowthDrive Proactive Engagement: Optimize Customer Success with defined metrics, incentives, and tailored strategies across phases for sustained revenue growth & satisfaction.4 min
- Ep 52 | Sunil Mehta – Customer Success for IT Service Providers: Which platforms can really help?Seamlessly integrate Digital Playbooks and Customer Success platforms to fortify IT Services' capabilities. Drive consistent processes, client segmentation, and account growth, ensuring a robust approach to relationship management.4 min
- Ep 51 | Shivani Chaturvedi – Unlocking Customer Success: Tools and Platform Secrets You Want to Know!Elevate CS Execution with appropriate tool and automation decisions. Harness CS platforms for customer-centric discussions and streamline processes with playbooks. Strengthen your CS Ops to drive excellent customer success.4 min
- Ep 50 | Nainesh Poojary – Positive attitude is the secret sauce for CSMsElevate your CSM skills with resilience and solutions-driven strategies. Navigate challenges effortlessly as a proactive and adaptable professional.2 min
- Ep 49 | Shivani Chaturvedi – From Interaction to Impact: Customer Success Needs to Focus on Mapping Customer PhasesThe prevailing trend is to focus on retention and growth. exploring the technicalities, and align CS strategies with evolving roles. The best CS teams are however ensuring customer journey structuring, and are learning how to map specific phases. They are noticing the enhanced performance (and advantages) by just getting this part done well.5 min
- Ep 48 | Shivani Chaturvedi – Navigating the Business Terrain: Customer Success in the SpotlightOrganizations are now intensifying their focus on Customer Success, and realizing the imperative of managing existing customer relationships better, for sustained growth.4 min
About The Customer Success Intelligence Podcast
From the publisher's feed
['The Customer Success Intelligence Podcast is dedicated to uncovering the best ideas, insights and inspirations for modern customer success teams. Listen to the stories, perspectives, and best…
practices from the best and brightest in the field of Customer Success to fuel your growth.', 'The Customer Success Intelligence Podcast is dedicated to uncovering the best ideas, insights and inspirations for modern customer success teams. Listen to the stories, perspectives, and best practices from the best and brightest in the field of Customer Success to fuel your growth.']
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