Digital Playbooks should help unify diverse roles, fostering collaboration and a shared mission, magnifying the power of collective success.

Conversations aren't just talk—they're your new data source. The smartest leaders are learning how to unpack the goldmine in smart digital conversations.

Tired of SOPs collecting digital dust? Marrying playbooks with KPIs can turn your processes into performance gold.

Towards the end of the Sales process is a great time because all those decision-makers are still engaged, the process is still going on, you have great access to all those people. And that's a great time for your CSM to say, “I'm here for you.” Let's talk about how you define success. How would you measure that?

If a customer really believes in you and your brand, they believe they’re getting that value… then if something happens, a hiccup of some kind, they take it their stride. But if they don’t believe that, they think, here’s just more evidence. This is why we never should have bought from you in the first place.

Focus more on strengths and let people do more of what they are good at. For people not great at something, try and bring someone else in that is really good at it. And then they can learn from the experts.

An insightful Kaffeine & Karrots conversation between Anshi Bhadoria (Director - Customer Success & Partner Management at SmartKarrot Inc.) and Huey Le (Director SuccessEngine | Customer Success Solutions Provider) about Top skills that a CSM should focus on to strengthen or acquire.

Listen to Prithwi Dasgupta (CEO, SmartKarrot), Jason C. Whitehead, and Sue Nabeth Moore (Co-Founders, Success Chain) in a webinar as they decode How to Reasonably Predict Product Adoption.

Some companies have a very high-touch white glove treatment. Others have a very self-paced tech-touch approach. Something to consider for all: Hybrid Touch – to cater to all customers appropriately in the separate phases of the journey!

The need of the hour is to hire professionals who can help optimize processes. If they know how to optimize processes, they'll be more mature and equipped to help you through the rest. Also think if you need to hire any kind of specialized roles to support your current go-to-market strategy