David Spottiswood, co-founder of Hurricane, and Cyril McGrane, Director International Trade at An Post, discuss An Post's experiences in implementing HS codes for inbound and outbound international parcels.

• Why data is king in cross-border e-commerce delivery
• Governments no longer ignore cross-border e-commerce
• Ireland was an early adopter of cross-border data obligations
• How An Post approached changes to security and data, while trying to meet delivery service level obligations
• Working with the regulator, Customs, and global trading partners
• How C2C transactions differ to B2B or B2C international shipments
• Why posts have to help customers in lodging international parcels
• An Post's investment in facilities in Ireland
• Building infrastructure with An Post's retail post office counters
• Handling data before the parcel arrives in Ireland
• Airlines requiring data about shipments before accepting them
• Building systems to support outbound parcels and inbound international parcels
• Postal operators don't want parcels to come back!
• Impact on customer experience
• ICS2
• An Post's international cooperation with other postal operators
• Non-compliance is no longer an option