Markus Reckling, CEO Germany at DHL Express, discusses cross-border e-commerce, delivery preferences, and sustainability.

• Growth in B2B e-commerce
• Post-pandemic trends in B2C e-commerce and bricks-and-mortar retail
• Food delivery
• Global opportunities for B2B retailers in supply markets and in customers
• Why cross-border is important for B2B
• Offering quality of service worldwide
• Delivery preferences for different destination countries
• Giving customers delivery choice in cross-border deliveries
• Creating quality customer experiences in different markets
• Returns - including return rates for international purchases
• Deutsche Post DHL's emission targets
• Making sorting centres more environmentally sensitive
• Leases on logistics centres
• Electrifying the ground fleet
• Key issues to be resolved to enable greater electrification of delivery fleets
• Reducing aviation emissions - including SAF
• DHL's new GoGreen Plus offering
• People and culture