Brody Buhler, CEO at Escher Group discusses key findings from Escher's 2023 Future of Posts research. We cover:

• Acceleration of letter volume declines
• Fluctuating parcel volumes
• Major challenges currently facing postal operators
• Postal operators struggling to achieve profitability
• Changing letter and parcel delivery
• Capacity constraints or lack of parcel volumes?
• Bringing inventory closer to the consumer
• Delivery speed and revenue
• Macroeconomic challenges: inflation, profitability erosion, and the reshaping of commerce
• Postal strategy
• Loss-making postal retail operations
• Bringing digital enablement to physical locations
• Increasing network utilisation
• Growing cross-border volumes
• Technologies to achieve strategic goals
• Purpose-built self-service solutions
• Parcel lockers