Robert Jordan, CEO at the Information Factory, discusses how data can be used to drive profitability in delivery and logistics. We cover:

• Harnessing logistics and delivery data
• Data is not just about reporting
• Falling letter volumes, volatile parcel volumes, labour pressures
• Postal operators dealing with operational issues in the network and the last mile
• Revenue optimisation
• Using data for performance and sales reporting
• Being price competitive in delivery and logistics
• The importance of having a data strategy
• Receiving and transmitting data
• What to look for when it comes to data quality in logistics
• Making sure data is fit for purpose
• Creating a cost model (activity based costing)
• Tying in with the general ledger
• Allocation of costs
• Ops cost per move
• Assessing profitability of customers and lanes
• Data underpinning optimisation of logistics operations
• Ensuring data is fit for purpose
• Observability