Dean Maciuba, Managing Partner (USA) for Crossroads Parcel Consulting, analyses the major trends in the US last mile over the past 12 months.

• Observations on 2023 peak season parcel volumes
• Technology allowing shipper diversifications and managing multiple carriers
• Surcharges pushing shippers to find alternatives to UPS or FedEx
• UPS and FedEx being aggressive in discounting
• Retailers taking delivery in-house
• Local delivery services allowing retailers to offer fast delivery
• Using local stores as delivery centres
• Retailers setting up sortation centres
• Walmart GoLocal delivery service delivering for other companies
• Delivery allowing Walmart and Target to compete with Amazon
• Amazon shipping more parcels than UPS and FedEx
• Amazon's B2B e-commerce business
• Amazon up-selling to businesses
• Economic conditions impacting e-commerce and delivery