In this special end-of year episode, Jonathan Bouaziz (Kardinal), Kevin Seller (Escher), Will Simpson (Kantar) and David Spottiswood (Hurrican) cover different aspects of the postal and delivery world. Jonathan Bouaziz, CEO at Kardinal, discusses:

• Optimising PUDO networks
• Understanding the implications of making changes to a PUDO network
• Merging letter and parcel delivery
• Creating delivery efficiency in combining letter and parcel last mile delivery
• Frequency of delivery, including in rural areas

Kevin Seller, Chief Sales Officer at Escher, covers:

• Analysis of major issues facing post office networks
• Variabilizing costs in fixed networks
• Using self-service in post office networks
• Tailoring range of services in different post offices
• Returns at post offices
• Post offices at e-commerce distribution hubs
• Simplifying IT in post office networks

Will Simpson, Client Direct at Kantar's Postal & Logistics unit, discusses:

• Changes in postal regulatory environment
• Service quality, price, and competition
• Regulation and parcel delivery
• Sustainability in delivery and logistics
• Measuring effectiveness of mail

David Spottiswood, co-founder at Hurricane, covers:

• ICS2 implementation update
• Providing the right data to ensure uplift with airlines
• New legislation and de minimis changes
• Enforcement of existing cross-border legislation
• Customs and border protection
• Cross-border returns
• C2C cross-border shipments, including post office lodgements