Postal Hub podcast

Ep 339: Customer experience in the last mile


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Rob King, CEO and co-founder at Zedify, discusses customer experience in the last mile, sustainability, greenwashing, and cargo bike delivery.

  • Creating better delivery for customers and the environment
  • Large vehicles vs small vehicles in urban delivery
  • Microhubs in cities
  • The last mile as an extension of the online retailer's brand
  • Retailers paying more attention to delivery emissions
  • Key factors in getting the customer experience right in delivery
  • Estimated delivery times and electronic delivery notifications
  • The human interaction at the doorstep
  • Retailers' concerns about greenwashing in delivery
  • Reporting emissions
  • Cargo bike delivery trends
  • Difficulties in decarbonising delivery

 

...more
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