Peter Dunn, Director of European Relations, Cullen International, discusses the USO, how European postal operators are reacting to falling letter volumes, and more.

• The purpose of the Postal Services Directive, including letters USO and quality of service
• How local universal service obligations can be changed
• Flexibility provisions in Postal Services Directive
• Changes to letter delivery frequency in Italy (Poste Italiane)
• Letter volume declines in Nordic countries
• Introducing alternate-day letter delivery
• Lack of standardised EU approach to USO scope definition
• Parcels in the USO
• Local variations in letter volume declines
• Review of the Postal Services Directive
• State aid and government support for postal operators
• Letter trends and USO review worldwide
• Varying national responses to falling letter volumes
• Cultural and operational differences between postal operators and markets