Alistair Cochrane, Chief Operating Officer at Royal Mail, and Ricky McAulay, UK Operations Director at Royal Mail, discuss first and last mile strategy, including:

• Changes at Royal Mail after the 2022 industrial dispute
• Removing domestic air freight and moving to road or rail
• Restructuring costs in the business, including labour rates
• Restoring relationships and confidence with stakeholders and customers
• Reform to Universal Service Obligation
• Strategic importance of Royal Mail's new Super Hub
• Reasons for locating the Super Hub in the Midlands
• Automation, efficiency, and competitiveness
• Diversifying Royal Mail's last mile delivery offering
• Relationship with Post Office Ltd for delivery
• Partnering with third-party PUDO networks
• Parcel lockers
• Challenges of delivering letters and parcels to remote areas
• Importance of getting pricing right