Jakub Rymkiewicz, Market Research Manager at the IPC (International Post Corporation) discusses some of the key findings from the Cross-border E-commerce Shopper Survey 2024:

• How IPC collects the survey data, and the focus on delivery
• Growth in cross-border e-commerce from China
• Temu and other retailers - such as Shein and Amazon - fuelling growth in cross-border e-commerce
• Faster delivery speed
• Low value parcels
• Consumer expectations on delivery speed as they relate to product category or consumer segment
• Is fast delivery important?
• Customs payments
• Delivery preferences (locations)
• Free delivery
• E-commerce returns, including returns policies