Michael Anderson, global delivery and e-commerce expert, discusses Royal Mail's challenges and opportunities in the context of the UK delivery scene.

• Exploiting delivery density and minimising dead time
• Decline in letter volumes and increase in delivery points
• Letter pricing
• Opportunities in boxable packets
• Delivery networks and collection network
• Digital proof of delivery
• Unwillingness of UK government to tackle the USO issue
• Change of ownership and possibility of USO reform
• Royal Mail's proposal to change the USO
• Overview of UK parcel delivery market
• Value segment, premium segment, and express segment
• Out-of-home delivery network, including parcel lockers
• Royal Mail's home delivery advantage
• Relationship with CWU (union) and making the most of the workforce premium
• Product mix and profitability
• Capability to harvest renewable energy
• Should the Royal Mail and Parcelforce brands be kept separate?