Postal Hub podcast

Ep 360: Royal Mail's challenges and opportunities


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Michael Anderson, global delivery and e-commerce expert, discusses Royal Mail's challenges and opportunities in the context of the UK delivery scene.
  • Exploiting delivery density and minimising dead time
  • Decline in letter volumes and increase in delivery points
  • Letter pricing
  • Opportunities in boxable packets
  • Delivery networks and collection network
  • Digital proof of delivery
  • Unwillingness of UK government to tackle the USO issue
  • Change of ownership and possibility of USO reform
  • Royal Mail's proposal to change the USO
  • Overview of UK parcel delivery market
  • Value segment, premium segment, and express segment
  • Out-of-home delivery network, including parcel lockers
  • Royal Mail's home delivery advantage
  • Relationship with CWU (union) and making the most of the workforce premium
  • Product mix and profitability 
  • Capability to harvest renewable energy
  • Should the Royal Mail and Parcelforce brands be kept separate?
...more
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