CTT Chief Financial Officer Guy Pacheco discusses the transformation of Portugal's national postal operator. We cover:

• Significant events that started CTT thinking about transformation
• Key pillars underpinning CTT's transformation
• Importance of the pan-Iberian market in CTT's transformation efforts
• Designing a B2C-ready network covering all of Spain and Portugal
• Perception of Iberia as a single market
• Making CTT more customer-centric
• M&A as a competitive advantage and gaining new capabilities
• CTT's acquisitions, partnerships and joint ventures, including logistics, insurance, customs clearance, and the DHL JV
• The future for letters, and continuing to be the USO provider