Postal Hub podcast

Ep 386: Parcel lockers on the rise as secondhand goes mainstream


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Carmen Cureu, Market Research Director at Geopost, unpacks Geopost's most recent e-shopper barometer research, covering parcel lockers, returns, consumer communications and more.

  • Key factors driving e-commerce, including convenience and price
  • Parcel volumes and online shopper numbers in Europe
  • Consumer delivery preferences and out-of-home delivery
  • Growth in popularity of parcel lockers and parcel shops (PUDO points)
  • Generational trends in e-commerce and delivery
  • Factors influencing e-commerce return volumes
  • Role of OOH in returns
  • Cross-border shopping behaviour
  • Delivery expectations for consumers who shop cross-border
  • Electronic communications preferences, especially for younger shoppers
  • Out-of-hours customer support
  • Rising expectations of delivery

...more
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