Carmen Cureu, Market Research Director at Geopost, unpacks Geopost's most recent e-shopper barometer research, covering parcel lockers, returns, consumer communications and more.

• Key factors driving e-commerce, including convenience and price
• Parcel volumes and online shopper numbers in Europe
• Consumer delivery preferences and out-of-home delivery
• Growth in popularity of parcel lockers and parcel shops (PUDO points)
• Generational trends in e-commerce and delivery
• Factors influencing e-commerce return volumes
• Role of OOH in returns
• Cross-border shopping behaviour
• Delivery expectations for consumers who shop cross-border
• Electronic communications preferences, especially for younger shoppers
• Out-of-hours customer support
• Rising expectations of delivery