Part 2 of 2025's end-of-year special features Jonathan Bouaziz (Kardinal), Peter Balfour (imageHOLDERS), Clemens Beckman (Greenplan), and Amanda Martinez (HubBox).

Jonathan Bouaziz, co-CEO at Kardinal, discusses the e-commerce boom and being prepared for a volatile 2026:

• Emerging trends in cross-border fees, especially in Europe
• How consumers might perceive the €3 fee
• How Chinese marketplaces might adapt to changes
• Opportunity to reinvent delivery
• Fast, free delivery, or green delivery?
• The attitude-behaviour gap in green delivery
• Why can some last mile operators better adapt to shifts in the operating environment?
• Taking control instead of being reactive

Peter Balfour, VP Postal Sales at imageHOLDERS, covers helping customers adopt self-service in the post office:

• Getting the customer journey right
• Educate customers on self-service solutions
• Accessibility
• Importance of easy-to-use software
• Customising self-service for each post office network

Clemens Beckmann, CEO at Greenplan, discusses route optimisation:

• Planning and execution of planned routes
• Incorporating time windows into route management
• Real-time updating of stop sequences
• Helping the driver
• Avoiding time violations

Amanda Martinez, Network Partner Director at HubBox, on out-of-home delivery and the checkout experience:

• Offering OOH delivery at checkout in various markets
• Improving the user experience when selecting delivery locations
• Best practice in dynamic delivery selection
• Remembering customer delivery preferences