Mindaugas Cerpickis, Partner at Copenhagen Economics, and Jacob Østermann, Lead Economist at Copenhagen Economics, analyse the changes in the Danish letters market, including PostNord's exit.

• Recap of the USO shake-up in 2024
• Alternative letter delivery service via DAO
• Targeted measures for shipments for the blind, letters to island communities, and international mail
• Service levels post-abolition of the USO
• Letter pricing over past two years
• Exemptions from Denmark's mandated digital mailbox
• Frequency of letter delivery
• How inbound and outbound international mail is handled after PostNord exited domestic letter delivery
• PostNord Denmark's defunct street posting boxes
• International parcels
• Lessons to be learned from the Denmark example
• How DAO is able to deliver letters, despite not being the traditional postal operator