Julia Lockman, Junior Partner at OMNIC, explains how a parcel locker system is more than just infrastructure. We cover the key considerations for building a successful and coherent parcel locker system.

• There's no one-size-fits-all guide to launching a parcel locker network - context is crucial
• A systematic approach is needed when building a parcel locker network
• Start with the data, including peak volumes, customer ha
• Systems shape consumer behaviour
• Systems have measurable value, both for customers and for network operators
• Parcel locker systems must be natural - they don't care about the same things that delivery companies care about!
• Importance of external factors, such as access, car parking
• Choosing the right locker network for the market
• Factors such as climate and lifestyle have a huge impact on parcel locker networks
• Using data to increase chances of success in parcel lockers
• Interpreting data to build good business processes
• User experience is more than just the customer interface - processes are important
• Analytics should support forecasting, capacity planning, and proactive intervention
• How analytics can support decision logic, such as maximising utilisation rate
• Using data to optimise parcel locker networks, e.g. location management
• Parcel lockers aren't automatically "green" - customer behaviour and location management are crucial
• Bad decisions can destroy network efficiency