Kristof Horvat, Innovation Projects at Eurosender, discusses solving fragmented cross-border e-commerce parcel delivery.

• Cross-border pain points for SMEs that are growing
• Contrast between domestic e-commerce and expanding into cross-border e-commerce
• Problems merchants face in managing multiple carriers across different countries
• Understanding parcel pricing, surcharges and dynamic pricing
• The role of platforms in cross-border e-commerce delivery
• The different kinds of platforms available to e-commerce sellers How postal operators can help e-commerce sellers expand beyond their domestic market
• Options available to postal operators for better international coverage
• Post Luxembourg case study