Scott Ashbaugh, CEO of DHL eCommerce Americas, discusses DHL's deal with the USPS and future trends in the US parcels market. We cover:

• A brief overview of DHL eCommerce Americas and its B2C delivery business
• The $10bn deal with US Postal Service
• How the partnership with the USPS works
• Direct injection of DHL parcels via USPS Parcel Select into USPS facilities
• How DHL eCommerce decided to partner with the USPS
• The reach and reputation of the USPS
• The future of the US parcel market
• The gig economy model's need for scale and its expansion issues in the USA
• Light and heavy parcels in the US parcel market
• DHL's history with smaller packages, and its growth to take on larger parcels
• Impact of COVID on automation and flexibility
• Using AI in back office operations
• Role of AI in sorting
• DHL eCommerce partnering with universities