MILLION DOLLAR CHIRO: The Podcast for Chiropractic Practice Owners

Ep. 50: Perfecting the Patient Experience

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SUMMARY

This week on Million Dollar Chiro: The Podcast for Chiropractic Practice Owners, Dr. Duncan and Kelsey dive into the importance of perfecting the patient experience. They share feedback from a patient who highlighted what stood out most about his journey in Dr. Duncan’s clinic, Simply Southern Chiropractic Center, showing how small details can make a lasting impact.

They also explore what it means to be a clinic owner who carries the ultimate responsibility for shaping the patient experience, from first impressions to follow-up care, and why getting this right is essential for long-term success.

TAKEAWAYS

  • Listening to patient feedback is key to improving the clinic experience
  • Small details in the patient journey can make the biggest impression
  • As the clinic owner, you’re ultimately responsible for setting the tone and standards at your practice
  • Team dynamics play a major role in shaping patient satisfaction
  • Cross-training staff helps ensure consistency during transitions
  • Hiring well is crucial to maintaining a seamless experience
  • Public appreciation motivates staff and strengthens clinic culture
  • Cherishing positive patient moments can reinforce your “why” as an owner

    • Are you ready to take your chiropractic practice to the next level? Enroll in our business growth course or apply for one-on-one coaching with Dr. Duncan!

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    🎙 Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/ep-50-perfecting-the-patient-experience/id1733151475?i=1000722668728

    🎙 Spotify: https://open.spotify.com/episode/6f3jrVpQrBkbY43QXKA5mY?si=hfJY5KCcRKWPEyZQ_4fRGw

     

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    MILLION DOLLAR CHIRO: The Podcast for Chiropractic Practice OwnersBy Dr. Mary Frances Duncan
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