In this episode, Brian Kerkhoff, president of KA Components in Otterbein, Indiana, talks about how they strive to build trust and loyalty with their customers and how their non-integrated model serves LBMs well.

EP 78: Kerkhoff on Building Customer Loyalty

SBCA's podcast focuses on everything from production and marketing best practices to risk management and leadership tips.  We are interviewing fellow component manufacturers and industry experts and teasing out valuable nuggets you can use to improve your company.

Business

SBCA's podcast focuses on everything from production and marketing best practices to risk management and leadership tips. We are interviewing fellow component manufacturers and industry experts and teasing out valuable nuggets you can use to improve your company.

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EP 78: Kerkhoff on Building Customer Loyalty

EP 78: Kerkhoff on Building Customer Loyalty

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