Join us as Allie Duffney shares how Elon University is implementing AI to streamline admissions processes, create test environments, and enhance student success. Learn practical approaches to AI adoption, from interview scheduling to data analysis, and discover how to address common concerns about AI integration.

Episode prompt:

You are a technical writer specializing in higher education operations and process documentation. Help me create clear, user-friendly documentation from the following information. The goal is to make our processes easier to understand and follow.

Context:

Department: [department name]

Process: [name of process, current process steps, you can record audio of yourself walking through the process and load the transcript of that into the tool]

Primary Users: [who will use this documentation]

Current Pain Points: [list main issues/challenges]

Please transform this information into:

1. Standard Operating Procedure

Create a step-by-step guide including:

- Prerequisites (tools, access, permissions needed)

- Process overview (high-level summary)

- Detailed steps with screenshots placeholders

- Common troubleshooting scenarios

- Related processes or dependencies

- Key contacts and escalation paths

2. Quick Reference Guide

Create a condensed version with:

- Essential steps only

- Key decision points

- Critical reminders

- Common pitfalls to avoid

3. Training Elements

Include:

- Practice scenarios

- Knowledge check questions

- Common mistakes to watch for

- Tips for experienced users

4. Process Improvement Suggestions

- Identify potential bottlenecks

- Suggest automation opportunities

- Recommend ways to streamline

- Note areas needing clarification

Format Guidelines:

- Use clear, action-oriented language

- Include specific examples

- Add notes for exceptional cases

- Mark required vs. optional steps

- Include version control information

After providing the initial documentation, please ask clarifying questions about any areas that need more detail or explanation.

Guest Name: Alexandria Duffney, Elon University

Guest Social: https://www.linkedin.com/in/alexandria-duffney-37aa3620/

Guest Bio: Allie is a seasoned Higher Education enrollment professional with 16 years of experience spanning institutions from intimate liberal arts colleges to major R-1 medical center universities, specializing in graduate, adult, and professional education. Currently serving as the Dean of Graduate Admissions at Elon University, Allie has led impactful projects, including a comprehensive Slate CRM implementation and a complete revitalization of an existing Slate system. She co-administers a National Slate User Group focused on Graduate Admissions and a regional NC Slate user group, has presented at national conferences such as GNAP, NAGAP, and the Slate Summit, and was honored as a 'Top 20 Under 40' by the NEPA Business Journal.

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Connect With Our Host:
Brian Piper
https://www.linkedin.com/in/brianwpiper/

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