Allison is joined by Laura Rudolph, Founder and CEO of Square One Consulting, and Kristin Nichols, CMO at Massachusetts College of Liberal Arts, to unpack the “secret language” of higher education. They argue that clarity is not just a best practice, but an act of equity, leveling the playing field for all audiences. From decoding terms like “matriculate” and “bursar” to realizing “graduate” can confuse a high school senior , they show how jargon creates friction and erodes student trust. The conversation explores practical methods, including using AI at a sixth-grade reading level paired with human review, to audit and rewrite communications. They emphasize that small, free changes can lead to huge gains, like the reduction in melt-related phone calls and improved conversion rates.

Join us as we discuss: 

• [2:18] Common words or phrases in higher ed that trip up prospective students
• [11:18] How to ensure your language is clear for your intended audiences
• [20:15] Finding the balance between conveying your intended message and meeting your audience where they are

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Connect With Our Host:
Allison Turcio
https://www.linkedin.com/in/allisonturcio/
https://twitter.com/allisonturcio

About The Enrollify Podcast Network:
The Application with Allison Turcio is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.

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