The Application with Allison Turcio

Ep. 91: Higher Ed Marketing as Service: Own the Student Experience


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What happens after a student clicks “Request Information”? For most institutions, that’s where marketing’s job ends. For our guest, that’s where it begins. Devin Purgason, Associate VP of Student Experience at Forsyth Technical Community College, explains how rethinking marketing as service transformed enrollment, strengthened persistence, and improved completion. By merging marketing with student care, restructuring onboarding, and investing in paid student influencers, Devin argues that the goal of marketing isn’t just more leads. It’s better outcomes.

Join us as we discuss: 

  • [2:11] Why navigating a website is homework to Gen Z
  • [14:40] Why the goal of marketing should be completion
  • [22:40] Bringing human-centric marketing into your social media
  • Check out these resources we mentioned during the podcast:

    • American Marketing Association Conference
    • To hear this interview and many more like it, subscribe on Apple Podcasts, Spotify, or our website, or search for “The Application with Allison Turcio” in your favorite podcast player.


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      Connect With Our Host:
      Allison Turcio
      https://www.linkedin.com/in/allisonturcio/
      https://twitter.com/allisonturcio

      About The Enrollify Podcast Network:
      The Application with Allison Turcio is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too!

      Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com.


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      The Application with Allison TurcioBy Allison Turcio

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