Net Revenue Retention (NRR) is a very valuable CS metric. However, measuring success over a longer term may require more sophisticated metrics such as Customer Lifetime Value.

Ep  | Rick Adams – Which Is Better: NRR or Customer Lifetime Value?

['The Customer Success Intelligence Podcast is dedicated to uncovering the best ideas, insights and inspirations for modern customer success teams. Listen to the stories, perspectives, and best practices from the best and brightest in the field of Customer Success to fuel your growth.', 'The Customer Success Intelligence Podcast is dedicated to uncovering the best ideas, insights and inspirations for modern customer success teams. Listen to the stories, perspectives, and best practices from the best and brightest in the field of Customer Success to fuel your growth.']

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Ep | Rick Adams – Which Is Better: NRR or Customer Lifetime Value?

Ep | Rick Adams – Which Is Better: NRR or Customer Lifetime Value?

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