Special guest Travis "T-Dubz" Toulson goes deep on the topic of ServiceNow Configuration vs Customization.  Its not as simple as you think.  Topics covered are:
- What does "config vs custom" actually mean for ServiceNow?
- Why does ServiceNow customization have a stigma?
- Is ServiceNow customization really so bad?
- What makes a ServiceNow customization good or bad?
- What ServiceNow experiences formed our opinions?

Travis Toulson is a the founder of CodeCreative.io

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Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media

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