CJ & the Duke dive into Flow concepts so you can create and mature the best workflows possible in ServiceNow.  We discuss:
- Mindset:  How process is unnatural, and that helps you focus on outcomes.
- Catalysts:  How flows start (hint: it ain't just phone & catalot)
- Visibility, Governance, and Automation: The maturities and purposes of flow
- Mapping your flows:  Minimum requirements, catalysts, knowing the operations, knowing when you're successful and complete.

IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management.   Check out this partner showcase to learn more.

Also mentioned in this episode:
- Episode 26 - Catalysts
- Episode 18 - UX Is Life & Death
- TyGr Consulting's CheckList Pro

ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital Media