We lay bare certain unsaid truths in the ecosystem, embrace them for the truth they hold, and outline how we think these truths help us establish better design and implementation postures. We look at uncomfortable truths about the Service Portal, working tasks, OOB implementations, process adoption, and shortcuts.

Big thanks to sponsor IntegrityPro Consulting, a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management.   Check out this partner showcase to learn more.
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts, but you can check out all his ServiceNow media at theduke.digital.

Mentioned in this episode:
- The Slash Dilemma (our 1st episode!)
- Catalysts (ep26)

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