AWS for Software Companies Podcast

Ep065: Delivering Exceptional Customer Experiences Through Innovation with RingCentral and Planview


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Richard Borstein of RingCentral and Richard Sonnenblick of Planview discuss how AI-driven innovations enhance customer and employee experiences, and unlock organizational growth through cutting-edge tools and strategies.

Topics Include:

  • Importance of integrated communication tools for businesses.
  • Challenges caused by disconnected communication platforms.
  • Role of data in enhancing business operations.
  • How RingCentral addresses communication and data integration issues.
  • Benefits of real-time conversational intelligence in organizations.
  • Leveraging AI to transform communication into actionable insights.
  • Unlocking customer and employee voices through AI.
  • How AI identifies patterns in customer interactions.
  • Overview of RingSense for Sales AI tool.
  • Real-world success story with RingSense for Sales.
  • Streamlining customer interactions using AI-powered analysis.
  • Enhancing employee productivity with AI-driven tools.
  • AI solutions for faster, accurate information searches.
  • Overview of RingCentral's Ring CX contact center solution.
  • Improving customer satisfaction through AI-powered call analysis.
  • Case study: Success with Ring CX at Worldwide Express.
  • Features and benefits of RingCentral Events platform.
  • Integrating event tech with existing customer workflows.
  • Personalizing events with branding and engagement tools.
  • PlanView’s use of AWS to drive innovation.
  • Solving governance challenges with PlanView’s solutions.
  • How generative AI accelerates productivity and decision-making.
  • Making every user a power user with AI.
  • Practical examples of generative AI in project management.
  • Unlocking growth with next-gen AI-driven business tools.

Participants:

  • Richard Bornstein - Chief Business Development Officer, RingCentral
  • Richard Sonnenblick Ph.D – Chief Data Scientist, Planview


See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/

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