Executives from DataRobot, LaunchDarkly and ServiceNow share strategies, actions and recommendations to achieve profitable growth in today's competitive SaaS landscape.

Topics Include:

• Introduction of panelists from DataRobot, LaunchDarkly & ServiceNow
• ServiceNow's journey from service management to workflow orchestration platform.
• DataRobot's evolution as comprehensive AI platform before AI boom.
• LaunchDarkly's focus on helping teams decouple release from deploy.
• Rule of 40: balancing revenue growth and profit margin.
• ServiceNow exceeding standards with Rule of 50-60 approach.
• Vertical markets expansion as key strategy for sustainable growth.
• AWS Marketplace enabling largest-ever deal for ServiceNow.
• R&D investment effectiveness through experimentation and feature management.
• Developer efficiency as driver of profitable SaaS growth.
• Competition through data-driven decisions rather than guesswork.
• Speed and iteration frequency determining competitive advantage in SaaS.
• Balancing innovation with early customer adoption for AI products.
• Product managers should adopt revenue goals and variable compensation.
• Product-led growth versus sales-led motion: strategies and frictions.
• Sales-led growth optimized for enterprise; PLG for practitioners.
• Marketplace-led growth as complementary go-to-market strategy.
• Customer acquisition cost (CAC) as primary driver of margin erosion.
• Pricing and packaging philosophy: platform versus consumption models.
• Value realization must precede pricing and packaging discussions.
• Good-better-best pricing model used by LaunchDarkly.
• Security as foundation of trust in software delivery.
• LaunchDarkly's Guardian Edition for high-risk software release scenarios.
• Security for regulated industries through public cloud partnerships.
• GenAI security: benchmarks, tests, and governance to prevent issues.
• M&A strategy: ServiceNow's 33 acquisitions for features, not revenue.
• Replatforming acquisitions into core architecture for consistent experience.
• Balancing technology integration with people aspects during acquisitions.
• Trends in buying groups: AI budgets and tool consolidation.
• Implementing revenue goals in product teams for new initiatives.

Participants:

• Prajakta Damle – Head of Product / SVP of Product, DataRobot
• Claire Vo – Chief Product & Technology Officer, LaunchDarkly
• Anshuman Didwania – VP/GM, Hyperscalers Business Group, ServiceNow
• Akshay Patel – Global SaaS Strategist, Amazon Web Services

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