Summary

In this episode of the Product Coalition podcast, Jay Stansell speaks with Val Coin, a Digital Transformation Specialist at Via Technology. They discuss the importance of systems in driving growth, the principles of effective change management, and how to identify opportunities for process improvement. Val emphasizes the need for curiosity and clarity in systemizing businesses, the significance of managing team emotions during change, and the adaptation of change management strategies for remote work environments. The conversation also covers future-proofing business systems and the role of executive dashboards in driving organizational performance.

Takeaways

* Tech alone is not enough for growth.

* Systems consist of process, people, and technology.

* Curiosity helps uncover reasons for tech resistance.

* High turnover in key roles indicates systemic issues.

* Shadow IT reveals disengagement with provided tools.

* Invest in systemizing during critical growth stages.

* Change management must be proactive and involve teams.

* Involve employees early in the change process.

* Focus on the 20% of changes that yield 80% of results.

* Executive dashboards should drive behavior and decisions.

Chapters

* 00:00 Introduction to Product Mastery

* 00:55 The Role of Systems in Growth

* 02:20 Understanding Change Management

* 09:31 Identifying Process Improvement Opportunities

* 12:28 Principles of Effective Change Management

* 19:15 Managing Team Emotions During Change

* 24:02 Adapting Change Management for Remote Work

* 26:03 Future-Proofing Business Systems

* 31:08 The Importance of Executive Dashboards

This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.productcoalition.com/subscribe