Chief Product Officer Dan Brown explains how Celonis creates digital twins of business processes to power AI agents that automate operational improvements.

Topics Include:

• Dan Brown introduces Celonis as the thought leader in process mining for over a decade.
• Celonis serves largest global companies across all industries seeking operational improvements.
• Companies have process diagrams but actual operations differ significantly from documentation.
• Celonis creates digital twins of business processes by analyzing system data flows.
• Process intelligence reveals how work actually happens versus how companies think it happens.
• Platform enables process normalization, improvement assessment, and automated corrective actions.
• Celonis vision: making processes work better for people, companies, and the planet.
• Process intelligence provides visibility into current operations and improvement strategies.
• Great AI requires great data, but most companies only have static views.
• Process intelligence graph shows real-time flow of orders, invoices, and opportunities.
• Agentic AI requires four capabilities: sensing, planning, executing, and governing operations.
• Process intelligence enables real-time detection of conformance problems and deviations.
• AWS partnership leverages Bedrock for agentic AI and infrastructure for data processing.
• Data ingestion, organization, and enrichment are core to process intelligence value.
• AI agents now handle process deviations with increasing autonomy and sophistication.
• Heavy equipment manufacturer uses agents to coordinate with third-party vendors automatically.
• Agents text and email vendors to confirm delivery dates, reducing manual work.
• Implementation challenges include data quality, conservative adoption, and governance concerns.
• Companies should start with achievable use cases and expand gradually across domains.
• Future involves enterprise-wide process visibility powering automated applications and continuous improvement.

Participants:

• Dan Brown – Chief Product Officer, Celonis

Further Links:

• Celonis Website
• Celonis on AWS Marketplace

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