AWS for Software Companies Podcast

Ep139: Human-in-the-Loop by Design: Building AI Systems Responsibly


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AI executives from Archer, Demandbase and Highspot and AWS reveal how they're tackling AI's biggest challenges—from securing data, managing regulatory changes and keeping humans in the loop.

Topics Include:

  • Three AI leaders introduce their companies: Archer, Demandbase and Highspot's approaches to enterprise AI
  • Demandbase's data strategy: Customer data stays isolated, shared data requires consent, public sources fuel training
  • Geographic complexity: AI compliance varies dramatically between Germany, US, Canada, and California regulations
  • HighSpot tackles sales bias: Granular questions replace generic assessments for more accurate rep evaluations
  • SBI framework applied to AI: Specific behavioral observations create better, more actionable sales coaching
  • AI transparency through citations: Timestamped evidence lets managers verify AI feedback and catch hallucinations
  • Archer handles 20-30K monthly regulations: AI helps enterprises manage overwhelming compliance requirements at scale
  • Two compliance types explained: Operational (common across companies) versus business-specific regulatory requirements
  • EU AI Act adoption: US companies embracing European framework for responsible AI governance
  • Human oversight becomes mandatory: Expert-in-the-loop reviews ensure AI decisions remain correctable and auditable
  • The bigger AI risk: Companies face greater danger from AI inaction than AI adoption
  • Agentic AI security challenges: Data layers must enforce permissions before AI access, not after
  • AI agents need identity management: Same access controls apply whether human clicks or AI acts
  • Human oversight in high stakes: Chief compliance officers demand transparency and correction capabilities
  • Future challenge identified: 80% of enterprise data behind firewalls remains invisible to AI models


Participants:

  • Kayvan Alikhani - Global Head of Engineering- Emerging Solutions, Archer Integrated Risk Management
  • Umberto Milletti - Chief R&D Officer, Demandbase
  • Oliver Sharp - Co-Founder & Chief AI Officer, Highspot
  • Brian Shadpour - General Manager, Security, Amazon Web Services


Further Links:

  • Archer Integrated Risk Management: WebsiteLinkedInAWS Marketplace
  • Demandbase: WebsiteLinkedInAWS Marketplace
  • Highspot: WebsiteLinkedInAWS Marketplace


See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/

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