January 13, 2015

Episode 008: Stalking the Customer, Joni Williams, and Office Space

18 minutes

In this episode…

Stalking the Customer

Interview with Joni Williams

Customer Hero, Customer Zero: A Tale of Office Space

Stalking the Customer

Adam shares that he has an entire chapter in his upcoming book Be Your Customer’s Hero based on the idea of being a ‘helicopter rep’.

Listen in to hear some of the tips Adam and Jeannie share to avoid stalking the customer.

Discussion begins at 1:23.

Interview with Joni Williams

Joni is President of Kelly Scott Madison/ KSM and KSM South in Texas. Joni shares with us where she sees media going and how that fits into customer experience.

Listen in to hear what Joni has to share about over-promising and under-delivering.

Interview begins at 4:24.

Customer Hero, Customer Zero: A Tale of Office Space

Jeannie shares with us a customer zero she’s experienced.

Jeannie says, “It’s a great example of how if you don’t think about the entire experience, you could really miss out on really important interactions that your customers have.”

Discussion begins at 11:04.

People, Places, and Things from the Podcast

NBC poll prefer self check out

Joni Williams – Joni is president and one of three active agency partners at KSM Media. She specializes in new client relationships. Her enterprising ability and leadership qualities have forged lasting partnerships with a long list of vital clients as she continues to be the catalyst behind much of KSM’s continued growth. Connect with Joni here: KSM Media | Twitter | Facebook

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By Adam and Jeannie

3838 ratings

January 13, 2015

Episode 008: Stalking the Customer, Joni Williams, and Office Space

18 minutes

In this episode…

Stalking the Customer

Interview with Joni Williams

Customer Hero, Customer Zero: A Tale of Office Space

Stalking the Customer

Adam shares that he has an entire chapter in his upcoming book Be Your Customer’s Hero based on the idea of being a ‘helicopter rep’.

Listen in to hear some of the tips Adam and Jeannie share to avoid stalking the customer.

Discussion begins at 1:23.

Interview with Joni Williams

Joni is President of Kelly Scott Madison/ KSM and KSM South in Texas. Joni shares with us where she sees media going and how that fits into customer experience.

Listen in to hear what Joni has to share about over-promising and under-delivering.

Interview begins at 4:24.

Customer Hero, Customer Zero: A Tale of Office Space

Jeannie shares with us a customer zero she’s experienced.

Jeannie says, “It’s a great example of how if you don’t think about the entire experience, you could really miss out on really important interactions that your customers have.”

Discussion begins at 11:04.

People, Places, and Things from the Podcast

NBC poll prefer self check out

Seinfeld Episode: Elaine orders Chinese food

American Express Office Space

360 Connext: How Micromapping Can Save Your Business

Take care of yourself and take of your customers.

Learn more about your ad choices. Visit megaphone.fm/adchoices

...more