Welcome to Episode 61 of the Business of Ergonomics Podcast! Today's a very special episode because Matthew Hopper is our guest. Matt's a Customer Experience Expert and today he'll be sharing the value of client retention and why it's never been as important as it is today. By listening to today's episode you'll get major insights on how to position your company to win long-term clients, pricing your services strategies, networking and relationship development tips, and simple ways to give that extra value (that doesn't COST you anything) to your customers. You don't want to miss this one! You can connect with Matt here:  https://www.linkedin.com/in/matthewthopper/  To discover how other Healthcare and Ergonomics professionals are leveraging their experience to bring more clients into their ergonomics services, you can head here: https://www.ergonomicshelp.com/learn-ergo