My guest this week is a lot like that new item you have in your home. Friends come over. They admire it. You talk about it and they ask, “where did you get it”. Like that new item in your home. I got this week’s guest from Amazon.

Hello everyone and welcome to episode 104 of the Resilient Journey podcast, presented by the Resilience Think Tank. This week I’m joined by Brady Hendrix, Global Lead of Crisis Management for Amazon.

Brady and I talk about the importance of relationship building, particularly in crisis management. We talk about building trust, the value of diversity and how you can measure the level of trust you have with your stakeholders.

We also discuss the soft skills needed to build relationships across a wide range of stakeholders.

And Brady shares how he uses historical data to predict future incidents.

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Learn more about the Resilience Think Tank here.

Want to learn more about Mark? Click here or on LinkedIn or Twitter.

Special thanks to Bensound for the music.