What We Cover In This Episode:

• Automatic refunds from the admins and client experience, and what happens if you don't automatically refund the client [2:18]
• How to mark as compensated, without using auto-refund [3:54]
• Tips for noting clients' accounts that some type of refund other than auto-refund has been performed [4:52]
• How the process of refunding for a series will differ from that of an event or one-on-one [5:46]
• The way to issue a partial refund on a single item in fitDEGREE [8:34]
• Where to locate the sales within the admin [9:21]
• How to see the status of your transactions and VOID sales, if necessary [11:58]
• What to know about related items [12:50]
• Why issuing a refund and why it doesn't automatically revoke items or cancel sessions [13:43]

Quotes:

"When we choose to refund, we can automatically refund, and this is going to refund to the payment method." [2:28]

"It is a choice to automatically refund or not." [3:06]

"The goal of our admin is to make sure everything is as complete as possible." [3:54]

"It is important to note that a series is very, very different from a class. It is very different from an event, and it is very different from a one-on-one." [5:51]

"Any screen that a sale can be found a refund can be processed, and sales can be found in many places" [9:21]

LINKS:

[email protected]

https://www.facebook.com/groups/fitDEGREE