In this episode Michael talks about the power of elevating your phone calls from services to hospitality. How do you position yourself to never be in a place of rejecting and how do you get clients to call you back?

It starts with having a process. 

5 Step Calling process.

1. Is not an Ok time to talk?

2. F.O.R.D. In the past

3 Purpose of my call.

4. F.O.R.D. In the future

5 2 to 3 min with a thank you. 

From Chris Voss "Never Split the Difference. https://www.amazon.com/Never-Split-Difference-Negotiating-Depended/dp/0062407805/ref=asc_df_0062407805/?tag=hyprod-20&linkCode=df0&hvadid=266023323049&hvpos=&hvnetw=g&hvrand=570732745399241523&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9033313&hvtargid=pla-332673243061&psc=1

Dialogue for voice mail or Video text when you have been ghosted. 

1. " Have you given up on thie property?"

2. "Are you walking away from this transactions?"

3. "Are you moving on to something else?'