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Episode 122: Liz Allan and Kate Tyrrell -“Plugging into the Future” Improving the EV Charging Experience.

In this special episode of the Electric Evolution Podcast, Liz Allan flips the script as she becomes the interviewee. Joining her is Kate Tyrrell from ChargeSafe, who leads the discussion on Full Circle CI’s white paper, “Plugging Into the Future”, and the insights it provides for Charge Point Operators (CPOs) in improving the EV driver experience. Together, they discuss practical steps to improve EV charging infrastructure, from enhancing accessibility and user experience to building trust through education and seamless customer support.

Quote of the episode:
“Simplifying the charging experience isn’t just about convenience, it’s about building trust and increasing utilisation by delivering a seamless service for drivers.” – Liz Allan

Liz Allan Bio:
Liz Allan is the Managing Director of Full Circle CI, specialising in continuous improvement for the EV charging sector. With a focus on enhancing customer journeys and operational efficiency, Liz combines her expertise and personal EV experience to help businesses create seamless and inclusive charging solutions.

Liz Allan Links:
Full Circle CI Diagnostic: “Charge Up Your Success” Charge Point Operator Diagnostic
https://fullcircleci.scoreapp.com
“Plugging into the Future” White Paper:
https://fullcircleci.co.uk/plugging-into-the-future-whitepaper

Kate Tyrrell
Kate Tyrrell is the founder and CEO of ChargeSafe, the UK’s first EV charging site accreditation body. Passionate about safety and accessibility, Kate works with Charge Point Operators to ensure infrastructure is inclusive, user-friendly, and meets the needs of all EV drivers.

Kate Tyrrell Links:
Website: https://www.chargesafe.uk
LinkedIn: https://www.linkedin.com/in/kate-tyrrell

Episode Keywords:
EV Charging, Plugging into the Future, Customer Experience, Accessibility, Charging Infrastructure, Driver Education, Trust Building, Continuous Improvement

Episode Hashtags:
#EVCharging #CustomerExperience #Accessibility #ChargingI

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