What We Cover In This Episode:

• Retention focal points to pay attention to as a business owner, and what is the biggest report to focus on when doing this [2:30]
• Why expiring memberships need to be watched closely [5:23]
• How to handle past due bills when the situation arises [6:45]
• The importance of checking unpaid registrations [9:27]
• Class pack reporting, and why offering this option to clients shouldn't be underestimated [13:16]

Quotes:

"Looking at these membership cancellation reports is super important to identify if there are trends happening with your members." [3:35]

"Pull expiring membership reports consistently, to do your due diligence as a business owner." [5:57]

"You would be surprised how many owners allow their members to continue to take classes when they have past due bills." [7:00]

"There are people that are going to be repeat offenders and consistently register and have unpaid bills and it is okay as a business owner to sit down and have a heart-to-heart conversation with these individuals." [10:43]

"I don't want to undervalue the fact that class packs serve a very important purpose as well for your business." [13:41]

LINKS:

[email protected]

https://www.facebook.com/groups/fitDEGREE