In this episode of the EU-Startups Podcast, Marcin Lewandowski sits down with Jens Wohltorf, CEO & Co-Founder of Blacklane — the premium global chauffeur service that’s transforming the way business travelers move through the world.

Jens shares the journey from concept to becoming a trusted name in luxury mobility. We discuss how Blacklane scaled across continents while maintaining exceptional service, navigated complex local regulations, and adapted during the pandemic to emerge stronger than ever.

You’ll hear insights on:

– Building trust in the luxury service industry

– The importance of anticipating customer needs before they even ask

– How to scale without sacrificing quality

– Why sustainability must be more than a marketing line

– The skills and mindset entrepreneurs need to thrive in global markets

Takeaways

– Trust is your most valuable currency.

– Global expansion demands local understanding — and patience.

– Scaling too fast can compromise quality beyond repair.

– Anticipation and empathy separate good service from great service.

– Crises (like the pandemic) can be catalysts for reinvention.

Chapters

00:00 The Spark of Blacklane

02:57 Scaling Luxury Mobility

06:09 Building Trust in Service

09:01 Navigating Global Expansion

11:58 Sustainability in Luxury Travel

14:51 Lessons from the Pandemic

18:11 Future of Mobility

21:02 Rapid Fire Insights

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