The Resilient Journey is here to help resilience professionals learn more about adjacent disciplines. Last week Mads Paerregaard shared important details about physical security. This week, we dive into the world of crisis communications.

Hello everyone and welcome to episode 148 of the Resilient Journey podcast, presented by the Resilience Think Tank.

This week, Mark welcomes Stephanie Craig, the President of Kith – a crisis management consulting firm that helps clients prepare for, manage, and navigate high-profile crises. Stephanie explains that when it comes to crisis communications, the goal is to always protect reputations.

She and Mark talk about the who, what and how of crisis communications, the importance of knowing your stakeholders and the value of pre-drafted templates. Stephanie explains why trust and clarity are critical to effective communications. Let’s find out why.

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Special thanks to Bensound for the music.