What We Cover In This Episode:

• Helpful tips to protect yourself from disputes [3:06]
• Ali's process of handling disputes within fitDEGREE [6:37]
• How to define the phases of the dispute process [8:20]
• What the fitDEGREE process looks like when reaching out to studio owners [11:36]
• Ways that clients of fitDEGREE can approach chargebacks [17:55]

Quotes:

"Be in constant communication with your clients about what your refund policy is. Put it everywhere in your communication." [5:13]

"Always reach out and come from a caring perspective as much as you can, because that is going to help build trust and clients will be less likely to put a chargeback against your business if they trust you and know you to be an honest person." [18:50]

"If you are looking to collect on unpaid memberships, do not charge their credit card on file, you want to take another avenue and send them out to collections instead." [20:04]

"They can give any dispute code they want to the credit card company, and it is up to you as the merchant to provide the proof. The burden of proof is on you, not on them." [22:39]

LINKS:

[email protected]

https://www.facebook.com/groups/fitDEGREE