Welcome back to Thrivecast! In today’s episode, Jason chats with Ian Vacin, co-founder and chief customer officer of Karbon. Known for his extensive background in industrial engineering, high tech manufacturing, and an MBA, Ian brings a wealth of industry knowledge to the table.

Together, they dive deep into the intricacies of capacity planning and resource management for accounting firms, drawing from their own collaboration history and experiences on road shows.

They’ll give us a sneak peek into their latest endeavor: co-writing a book on "human capacity," blending extensive research with anecdotal wisdom to tackle the complexities of scaling service-based businesses. From labor cost challenges to the nuanced art of outsourcing staff, Ian and Jason share invaluable insights that can help any entrepreneur navigate the choppy waters of growth and organizational design!