Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert.

TOP POINTS FROM THE EPISODE:

1. It's built within you!

2. Don't be a man, you're better

3. 7 Keys to Rise Up at work and Home

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