The customer experience can make or break a business, and but regardless of your role within an organization, you can play a significant role. Whether you're the boss calling the shots, the employee making it happen, or the intern just starting out in your field, you're uniquely positioned right where you are to make an impact in the place you spend so much of your time: your job! Leadership coach and entrepreneur Elizabeth Dixon joins Mike and shares her journey, as well as some of the key principles in her book, The Power of Customer Experience: 5 Elements to Make an Impact.

Elizabeth serves as Executive Director of Trilith Foundation, and previously serves as Principal Lead for Chick-fil-A Strategy, Hospitality & Service Design. She is a winsome business leader and serial entrepreneur who connects with executives and their teams, integrating strategy, innovation, leadership, and personal development in speeches that ignite conversation and inspire purposeful action. She has founded, operated, and sold several small businesses as well as actively coaches emerging entrepreneurs toward success in achieving their business goals.